I wonder how much time people in the hotel industry spend on designing the physical properties.
Little bit of time on the front of the virtual property might not be missed.
Why don’t we have a homepage like this yet from any of the major Hotel brands?
Infact the aggregator sites ( Hotels.com, Hotzebra etc) do much better and Holiday Inn is not bad either.
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Asit, that’s a great idea.
It’s a big opportunity for them to translate ‘in hotel’ check-in or concierge experience on-line. Hotels seem to want to sell us size of their brand on line, not the experience that would await the guest, or make the whole experience less painful as you suggest.